Turning work down, now no work

[josephParticipant]

Turning work down to use trucks ,but when not needed no work at plant,we had 4 trucks at plant 1 was on loan for about a year ,for the last 3 months been turning work away to use trucks at other plants now no work,, truck on loan goes back to own plant ;2 year ago was in this position had meeting with management gerry and alan [who are no longer with us] who once explained what was going on agreed, as the closest plant to ship out to is 26 miles away,when the others are about 5 miles from each other 5 plants in total so if these plants are not busy we are left out,so need to keep own work,, for example if 50m cant be done at plant can be divided between others at little cost and keep customer,now at our plant too far to do from other plants so turn down customer and lose him.

SO now this is what”s happened spoke to management no joy,shipping have a board with plant name and dont take work on.

At moment its our plant,4 out of 6 jobs been to got told canny get concrete ,,this is why,no work been trying to get meeting with management to try and resolve this ,,sales just say put price in for job,,,whit about ones been doing no been back to,we seem to be going back the way instead of forward

[John ForsythParticipant]

Hi joseph, i understand your situation as we at Perth are in the same boat, after Gerry and Alan (left) the company things would improve we where told, now been told Perth to be run as a 1 truck plant as there is not enough work in the area for 2 which means allways one on transfer while we watch Laird concrete trucks travel 16 miles to do a pour 500 meters from our depot, Dundee plant on its backside despite being 100 meters from the biggest project in years,Cardenden not much better, we both sit here with new mixers wondering what the next day will bring ! sales rep covers Perthshire, Angus, Fife and Edinburgh which is an area the size of the moon so dont see him very often, to compete in this area cemex has to play the independants at there own game and start thinking like the independents!!!!

[Alan CairdMember]

Firstly thanks John and Joe for using the forum,

As I explained this morning to you both I have already started involving sales and cso with a view to getting more work into the plants mentioned. There are a number of reasons for work being turned away whether its truck availability ( saturdays are a real problem across the region ), price, job type, customer account issues to name but a few.

I have asked the sales rep for each of your areas and the sales manager to visit your plants on a more reguler basis to talk about certain jobs ior issues that you are having. I agree there is nothing worse for a plant to sit watching competitors driving past our door or hear of competitors being busy when we are quiet, but if we all know the reasons why and they are explained to us then it quickly puts rumours to bed.

I will be in touch soon to see how it is progressing.

[Victor McLauchlanParticipant]

Alan

Both the sales rep and business manager have been in touch last week regarding Joe’s complaint, this is not where the fault lies .I raised this issue a few weeks ago during Craig and Chris’s visit.i think we all know where the problem lies the question is will something be done about it ?

you seem to have missed the point it is no rumour it is a fact that if you persistently tell customers they cant get concrete they go elsewhere.

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